Marketing Service

Our experienced bookings team act on your behalf and deal with all enquiries whether they be via phone, email, website or LiveChat and convert these to live bookings. We manage all the administration in respect of taking deposit and balance payments and liaise closely with your guest in the run-up to their stay. We also liaise with both you and/or your housekeeper as soon as either a provisional or confirmed booking is made, along with any specific housekeeping instructions to ensure the guest experience is as good as it can be.

Once guests have arrived at your property, the guest is provided with your details allowing you to respond to any feedback or any issues that may arise during their stay and your contact numbers will be included within our professionally printed Devon Hideaways Property Information Guide.

By opting for the Marketing Service, you will be responsible for ensuring the changeovers take place efficiently between guest stays and any property maintenance matters that may arise between lets.

  • A professional photo shoot of your property inside and out and a floor plan which is used for the brochure, website and any publicity and promotional materials.
  • A comprehensive written entry on Devon Hideaways’ website, presence on our home page for at least three months, inclusion in our annual printed brochure and inclusion as a new property in our quarterly newsletter 'Hideaway News'.
  • Inclusion within some of our email campaigns and social media posts.
  • Promotion of your property via local, regional and national PR.
  • 24-hour booking via our website, portals and marketing affiliates.
  • Support from the bookings team six days a week.
  • Owner and Housekeeper log-in providing online access to property booking calendars 24/7.
  • Damage waiver scheme.
  • Comprehensive, professional Property Information Guide for guests to use whilst staying at your property and inclusion of your house notes.
  • Communication with guests from initial enquiry through to departure.
  • Housekeeper recommendations.
  • Email booking confirmations and a weekly housekeeper report.
  • Discount vouchers for local restaurants, for guests and you to use.
  • 24 hour emergency out of hours support to guests.

For our Marketing Service we charge a commission on the total rental income after the Base Fee has been deducted, for each period your property is let by us.

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Or call us now on 01548 707015

Frequently asked questions

How much does it cost per year?

For both the Marketing and Marketing and Managed service, we charge a commission on the total rental income for each period your property is let by us (less the Base Fee). The Marketing and Managed service also has an additional annual fee. For more information, please get in touch with our team.

Do I have to deal with holiday enquiries?

No. All enquiries will be handled by our bookings team, who convert them into firm bookings, take deposits and work with guests directly in the run-up to their holiday.

Why should I market with Devon Hideaways?

As well as fantastic knowledge of the local areas and years of experience, marketing with Devon Hideaways means your property will be reach a huge audience – all of whom are potential guests. Using our popular website, affiliates, portals, printed press and advertising, we’ll get your holiday home exactly where it needs to be, and then continue to help once the bookings start arriving.

What happens if my property gets damaged?

We operate a damage waiver scheme to deal with and reimburse you for minor damage, up to an amount determined by the size of your property. More information is available in the lettings guide or from your New Business Manager.


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